Music controls for one venue or 700
“Working with Graham was straightforward and highly effective. He joined us for a focused sprint and quickly helped shape a user experience that worked for both single venues and large multi-site clients. Graham brought clarity, structure, and strong UX thinking to the project, making collaboration easy and progress fast. We’d happily work with him again.”
Project summary
I led UX design and wireframing during a two-week sprint, shaping single- and multi-site venue experiences for Music Concierge’s mobile app.
Venues needed better control over curated music playlists, from single locations to large multi-site organisations.
Designing controls that were easy to understand, validating feasibility quickly, and supporting up to 700 venues within a tight delivery window.
A two-week sprint shaped a mobile app for single-site teams and organisations managing up to 700 locations.
My role
I collaborated with the Music Concierge team during a focused two-week sprint to design a mobile app for hospitality and retail venues managing in-venue music. My role covered UX design, wireframing, prototyping and validation of both single-site and multi-site use cases.
User flows and client request journey mapping
Problem
Venues needed a simple but powerful way to control curated playlists across locations while preserving Music Concierge’s brand-led approach to sound. Existing tools lacked flexibility for different venue sizes and did not stretch easily from single locations to large multi-site operations.
Request and playlist management experience
Challenges
The project needed to balance speed, usability and the needs of very different venue groups within a tight timeframe. Key challenges included:
- Designing playlist controls that allowed venues to influence mood without breaking curated experiences.
- Supporting both single-site users and organisations managing hundreds of venues.
- Validating feasibility quickly using lightweight tools and remote collaboration.
Venue-side playlist controls and moderation tools
Outcome
The resulting app supported both individual venues and organisations managing up to 700 locations.
Venues could influence their music experience while Music Concierge kept the brand-led curation that made the service valuable across hospitality and retail environments.
Multi-venue music request and selection interface
